Keyboard and Mouse

Troubleshooting

How to get into the Facebook Group

INSTRUCTIONS TO JOIN THE FACEBOOK SUPPORT GROUP

 

  1. Click on the link here

  2. The link will take you to Facebook.  If you are not logged into Facebook, Facebook will require you to enter your Facebook login details first.  Once you do, it will redirect you to the Group "Join page". Note: If you are already logged into Facebook, you will be taken directly to the "Join page".

  3. Click on the button to "Join Group"

  4. A screen will pop up asking you to answer 3 questions.

  5. Answer all questions and be sure to enter in your 5 digit order number you would have received in your confirmation email after you placed an order.

  6. Read the group rules and agree to them.

  7. Click "Submit"

  8. If everything is good, it will show that your membership is pending.

  9. Our team will then confirm your order number and approve your request (allow 24-48 hrs).

  10. Sit tight and wait until the group officially starts on April 26th.

 

If you need more assistance, we have included a short video tutorial that will guide you on how to join the Facebook group.  If you have any questions, please reach out to us at: weightloss@ginalivy.com

How to Navigate the Facebook Group